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Frequently Asked Questions
At NovaSolo, we offer a complete collection of furniture in French country style for the whole home. We do everything we can to create a cozy feeling from the moment you visit our store, to when our furniture arrives safely in your home.
Personal customer service - We offer personal customer service where you will be in contact with our highly qualified NovaSolo representative throughout the process.
Craftsmanship & quality guarantee - All furniture is machine produced and finished by hand. We guarantee that our products are free of defects in workmanship under our 1 year manufacturer's warranty.
Minimal to No Assembly Required - With the exception of our beds, tables and hutch units, all NovaSolo products are delivered fully assembled and ready for use.
NovaSolo’s products are designed in Aalborg, Denmark and manufactured at our production facility on the island of Java, Indonesia.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@novasolo.uk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by entering the tracking number on the carrier's website.
Most deliveries will occur within 5-10 business days once the goods have been picked up by the carrier. For Standard Shipping (Small Parcel), the delivery is performed by DX Service and includes delivery to your doorstep.
Sadly, we’re usually unable to modify your order once we’ve started processing it. But If you need to order a greater quantity or an additional product, you can always contact us on info@novasolo.uk before placing a new order online.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@novasolo.uk, we may be able to cancel your order before it’s processed.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@novasolo.uk. Please read about our Return Policy in here.
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@novasolo.uk with the details. We’ll respond within 48 hours.
We ship to 3 Regions in United Kingdom: England, Scotland, and Wales. You can contact us at info@novasolo.uk for customize shipping location.